Help centre
Quick answers to the most common questions. Can't find yours? Contact us and we'll help.
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現在の予約では模擬の支払いステップを使用しており、実際のお金は動きません。このページでは、決済が有効になった後の支払い保護の仕組みを説明しています。
Can I use Chronorent. if I'm under 18?
Not yet. Bookings involve payments and often meeting in person, so Chronorent. is for people aged 18 and over. We'd like to find a safe way for younger people to offer their skills in future, and we'll announce it if we do.
How do I book something?
Open a listing and choose Send request. Pick the start and end time, add a short message and, if you like, suggest a different price. The host has up to 48 hours to accept, decline or counter — less if your start time is close, so there is always time left to pay. Some spaces confirm instantly.
How does payment work?
When a booking is agreed you have 20 minutes to pay, otherwise it expires. Chronorent. holds the payment. It is released to the provider after the service — when you confirm it, or automatically seven days after it ends.
Can I cancel and get a refund?
Before you pay you can cancel for free. After paying, before the service starts, the refund depends on how much notice you give:
- Within 30 minutes of paying: 100%
- More than 48 hours before the start: 100%
- 24 to 48 hours before the start: 50%
- Less than 24 hours before the start: no refund
What if the provider cancels?
If a provider cancels a paid booking before it starts, you are refunded in full.
What if something goes wrong?
Once the service has ended, choose Report a problem on the booking within seven days and describe what happened. The payment is paused while we look into it, and we either release it to the provider or refund you.
What can't I list?
No sexual services, vehicles, or anything illegal or unsafe. Read the community guidelines for the full list.
Why isn't my listing visible yet?
New listings are reviewed by our team before they appear. You'll get a notification when it's approved — or a reason if it isn't.
What do the badges mean?
New means a provider is just starting. Rising means several completed bookings with excellent ratings. Top Rated means excellent ratings, quick replies and reliability over the last three months. Badges are earned automatically from real bookings.
How do I report a listing or a problem with a person?
Use Report this listing at the bottom of any listing. For anything urgent or unsafe, contact us straight away. In an emergency call 999.
How do I delete my account or get a copy of my data?
Email us from the address on your account and we'll take care of it, subject to records we must keep by law (for example payment records). See the privacy policy for your rights.