Privacy Policy

Who is responsible

Chronorent. is the controller of your personal data. You can contact us about privacy at hello.rentmy@gmail.com.

What we collect

• Account: email address, display name and a password (stored securely by our authentication provider, never in readable form).
• Profile: city, profile details you choose to add, and your language preference.
• What you post: listings, photos, prices, availability.
• Activity: booking requests, offers, bookings and their status, payment amounts, cancellations, disputes, messages, reviews, favourites and notifications.
• Sign-up records: when you accepted these terms, and your cookie choice.
• Newsletter: your email address, language and whether you confirmed.
• Reports you file about listings.
• Technical data such as IP address and browser type, held in our hosting logs for security and reliability.
• Later, when they are introduced: identity-verification results from our verification provider, and your Instagram username if you link it, and payment details handled by our payment provider (we don't store full card numbers).

Why we use it and our legal basis

• To run your account and bookings, hold and release payments, and support you — because it is needed to provide the service you asked for (contract).
• To keep Chronorent. safe: moderating listings, preventing fraud and abuse, resolving disputes — our legitimate interest in a safe marketplace.
• To meet legal obligations such as keeping financial records.
• To send you emails about your bookings and account — needed to provide the service.
• To send our newsletter — only with your consent, which you can withdraw at any time using the link in every email.
• To use optional (analytics) cookies — only with your consent.

Who sees your data

We do not sell your personal data.

• Other members: your public profile, listings and reviews are public. Your messages and booking details are visible to the other person in that conversation or booking.
• Our team: moderators can see listings, reports and bookings that are disputed.
• Service providers that process data for us: Supabase (database, authentication, file storage), Vercel (hosting), Resend (email) and, when payments go live, Stripe. Some of these process data outside the UK; where they do, we rely on approved safeguards.
• Authorities, if the law requires or to protect people from harm.

How long we keep it

We keep your data while your account is open. When it is closed we delete or anonymise what we no longer need, but we keep booking and payment records for as long as the law requires (typically six years for financial records) and information needed to deal with disputes or legal claims. Newsletter data is kept until you unsubscribe.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it to another service, and you can withdraw consent at any time. To exercise a right, email hello.rentmy@gmail.com from the address on your account. Some rights have exceptions set by law, and we will explain if one applies.

If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk), and we would appreciate the chance to put it right first.

Age

Chronorent. is for people aged 18 and over. We do not knowingly collect data from anyone younger.

Cookies and changes

See our Cookie Policy for how we use cookies. We may update this policy; if a change matters we will tell you, and the date at the top always shows the latest version.